By Sean Dixon
(September 24, 2000)
WebTV's "Customer Service" is the rudest and most unprofessional group
that I have EVER seen--and I used to be a Customer Service trainer for a
large retail chain's call center and a bank, so I've seen some BAD
The WebTV reps are interruptive, often use a snotty tone, and have at
times REFUSED to transfer me to a supervisor. One even hung up on me,
which is grounds for termination in the customer service industry--but
not, apparently, at WebTV. You can't even go to the supervisor's
supervisor, also an unusual feature of WebTV's call center.
I've started a list at egroups.com called "Burn WebTV" for victims of
WebTV's customer service, and I'm saving up for a computer from
peoplepc.com or compaq's new net applaince (go to compaq.com) which is
lightyears beyond WebTV.
WebTV doesn't deserve me, or anyone else, as a customer.